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SHIPPINGS & RETURNS
Shipping Policy
Shipping Methods
Delivery of products on the Website shall be chargeable as an additional delivery fee that shall be calculated at the time of checkout. The Website reserves its right to alter the charges for the delivery options at any time, without prior intimation to the Users.
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Shipping Address
Shipping address is to be provided by the Users at the time of placing the order or selected as per default delivery address of User account. User can modify the shipping address of your order before we have processed (packed) it, by updating it under 'change address' option which is available under at My Order section of Website/M-site.
Shipment delivery estimates
At the time of checking out, the Users shall be informed about the expected delivery time based on the product selected and the pin code of delivery as specified by the User.
Depending on the product and delivery location the delivery time may very between 8 days to 20 days.
Deliveries are either carried out by our delivery partners. If We are experiencing a high volume of orders, your order may take longer to be delivered. If Your order is expected to be delayed, one of our logistics and operations executives shall get in touch with You to provide an accurate timeline for delivery of Your order.
Shipment Confirmation and Order Tracking
You will receive messages and push notifications and will be able to track your orders through the same.
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Returns and Refund
Refund policy
Returns
Returns may be accepted by the Company/Website if Users receive the item(s) that are not the same as the description provided by the Business User on the Website or if the products are damaged or the packaging has been tampered with.
The return process shall have to go through the approval process and the time window for initiation of return by Users shall have to be within seven (7) calendar days of delivery of order.
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Process for Returns
A return/exchange request should be raised via users account, specifying a reason for the return. After evaluating the return reason, we can either reject or accept the return. For products received in damaged condition or tampered packaging, Users are required to retain all original packaging and take photographs for proof of delivery condition that shall have to be shared with Us.
Items to be returned must not be used, worn, washed, or damaged in any way and all such items must mandatorily have their original warranty documents as received by the User. Any item that has been damaged, soiled, or altered will not be accepted and will be sent back to the User.
For returns that are approved by Us, we shall offer reverse pick-up wherever the facility is available through our shipping partner. If the location is not serviced, Users shall be required to self-ship the return products. We shall credit the return-shipping costs, as declared by Users, with the refund amount. A Self-shipping shall require Users to share a scanned copy of the courier bill or receipt via the Returns section available in My Orders, that shall satisfy the following conditions for successful processing:
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It should capture the weight of the return package.
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It should mention the origin address, destination address, shipment date, amount and other details.
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It should not contain any edited or over-written information and must appear to be genuine.
Refunds
When Users are eligible for returns, and once We accept the return goods, the refund shall be processed in 10 working days, initiated into the chosen mode of payment.
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Exchange or Replacement
Since our products are handcrafted and exclusive there shall be no option for exchange of products or replacement of products by Users. The Company/Website reserves the right to evaluate each case on its own, at its discretion.
In the event of product unavailability, Users shall be informed of the same within three (3) calendar days of placing the order and the refund amount shall be processed towards chosen payment mode by the User.
