PRIVACY POLICY

Himalayan Heritage is an online portal of HELP Foundation , having its office at Lane No 11, Vivekanand Marg, Barelly Road, Haldwani, Uttarakhand. In this Privacy Policy, references to "you" mean any person submitting any data to us or our agent or the Site. The term "We", "Us", "Our" shall mean Himalayan Heritage.

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If you have any comments or suggestions for online purchases through www.himalayanheritage.in, we would be pleased to receive them at our Uttarakhand address mentioned in the Site or by emailing us at uttarakhandhelpfoundation@gmail.com.

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

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You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password. By registering with Us through the Site, you agree to be bound by the terms and conditions of this Privacy Policy.

 

Data that we collect

We may collect various information if you seek to place an order on our site. We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details.

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We need this information in order to allow you to place an order on the website. We may use that data to process payment for the product and deliver the product to you. We also use that data to inform you when the product is about to be delivered.

We may pass your name, phone number, email id and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).

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We may also use your data in order to manage the Site, collect payment from you, enable you to subsequently use parts of the Site, detect any fraud or Site abuses, send you information relevant to the Site or our products, and in case if we have any queries pertaining to your use of our Site/services. Payments that you make through the Site will be processed by our company HELP Foundation, a company registered in India.

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You may receive phone calls from us, associates in relation to providing services to you.

You must only submit to us or to our agent or to the site information which is accurate and not misleading and you must keep it up to date and inform us of changes immediately.

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Your actual order details may be stored with us and you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless such misuse is our fault.

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Subject to the terms of this Privacy Policy, we shall not share any of your personal information with third parties without your explicit consent. We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We view protection of your privacy as a very important community principle. We understand clearly that you and your information is one of our most important assets. We store and process your information on computers located in India that are protected by physical as well as technological security devices. We use independent agencies to verify and certify our privacy principles. If you object to your information being transferred or used in this way please do not use the Site. We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure, subject to applicable laws.

 

Credit Check and Fraud Prevention

We use standard and authorized payment services of reputed companies and our Credit Check and Fraud Prevention policies are aligned to the policies of these companies.

 

Other uses of your personal information

We may also send you other information about us, the Site, our other websites, our products, sales promotions, our newsletters, SMS updates, anything relating to other companies in our group, affiliates or our business partners. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please click the “unsubscribe” link in any email that we send to you or follow the unsubscription process as detailed in the SMS. Kindly note that unsubscribing from one medium does not automatically lead to unsubscription from the other. Within 7 working days (days which are neither (i) a Saturday or Sunday, nor (ii) a public holiday anywhere in India) of receipt of your instruction we will cease to send you information as requested. If your instruction is unclear we will contact you for clarification.

 

Competitions

For any competition we use the data to notify winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.

 

Security

We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss or destruction of or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorised access to your password and to your computer. We are not responsible and held liable for any issue arising including but not limited to services provided by payment gateway sites of these payment instruments, of whatsoever nature and you need to contact with these sites.

 

Consent

By registering on this Site and by submitting your data to us or our agent or using the Site, you consent to our use of your data in the manner set out in this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.